A call center is the focal point of customer service for most companies today. Using a variety of technologies, Cosoft's call centers connect your customers and organization, in real-time, and near real time, to provide customer service.

Cosoft Call Center provides clients a centralized location that answers incoming telephone calls from customers (often for the purposes of product support), or for outgoing telephone calls to customers (lead generation and survey). Regardless of the size of your company or anticipated call volume, we can assist in establishing cost-effective telemarketing services that meet your specific needs. Cosoft's call center can also respond to letters, faxes, e-mails and similar written correspondence. Currently, Cosoft Call Center is serving foreign clients that focus on developing the rapidly growing Chinese market.

Outbound

• Lead Generation
• Internet Sales Order
• Customer Satisfaction Survey
• Reminder Call

Inbound

• Inquiry Service
• Products Information Consultation
• Membership Application
• After-sales support
• Technical Support
• Reservation Desk
• Voice Recognition
• Live Telephone Operator
• Claim and Counterclaim Dealing

Cosoft Advantages

• Skilled, professional, customer support and technical service representatives
• Improved market coverage
• Rapid response to market conditions
• Enhanced reporting capabilities
• Market testing capabilities
• Remote call monitoring