Cosoft's Call Center / Contact Center services offers fully integrated inbound contact center solutions to help your company acquire more clients, reduce expenses and increase revenue when you are planning to or doing business in China or Asia. Our Inbound Contact Centre comprises with dedicated team of live representatives to process inbound order taking, answering service, customer service of your inbound calls. We can also integrate Customer Care services into your inbound call center services. We also offer Outbound Contact Centre Services to take care of your sales lead generation process, appointment setting, follow up calls and data collection.
Cosoft provides Chinese (Mandarin and Cantoness), English, Japaness and Korean language customer acquisition and retention support services. We believe that quality and ethical values are far more important than short-term performance, and work with clients who share this view.
Core Services
Increase revenues through customer satisfaction
Enhance the customer experience with consistent high quality support
Create high-performance businesses with informed business decisions and increased productivity
Cosoft Advantages:
- Comprehensive: We have the ability to assess service delivery across the entire organization
- Extensive: We provide a broad range of services dedicated to service delivery and management
- Flexible: Our scope can include the entire service delivery process and organization or we can focus on a specific problem area
- Results Oriented: Our assessments yield actionable results that can be implemented immediately
- Direct Access: You have direct access to experienced service professionals for quick answers and faster project results
- Extensive Experience: We quickly flesh-out key issues that are impacting your
service delivery and management effectiveness
Contact us with your Call Center / Contact Center requirements and we will get back to you within one business day.